If you have forgotten your password and entered it too many times the system will lock your account. This is a security precaution to prevent any unwanted transactions on your account that was not initiated by you - the account holder.
This password reset email will be sent to the email address you have entered, and that is also registered on your account. Follow the prompts to have your password reset and your account will be unlocked.
If you have any further trouble you can call us on 1800 067 066 to have your account unlocked.