Every time you reset your password or make a ticket purchase, we will send you a notification or confirmation email from our online ticketing system. If you aren't receiving our notification emails, there are a few possible reasons for that:
- Incorrect email address registered to your account
- No address is registered with Mater Lotteries, this may be because you have never used your online account and have been a VIP with us for quite some time.
- Spam - check your spam folder to see if the email is there
An additional action you can take is to add our email address to your safe sender list (white-list). support_www@materlotteries.com.au