If you're having trouble creating an online account, activating your account for the first time, or logging in, there are a few common reasons this may occur.
Do you need a password reset?
You can request a password reset at any time on our website.
Reset Your Password
Your Account May Be Locked
For security reasons, your account may be temporarily locked after multiple unsuccessful login attempts, such as entering an incorrect password several times. You must contact us to have your online account unlocked.
VPN or Overseas Access
To help protect supporter information and prevent fraudulent activity, our website uses security controls that may restrict access from VPNs or certain overseas locations.
- Turn off your VPN and try again.
- Once you have successfully logged in, you can usually turn your VPN back on.
- If you are overseas and continue to experience issues, please contact us for assistance.
Your Email Address Is Not Linked to Your Account
If your email address is not recognised, it may be because:
- An email address has not been added to your Mater Lotteries account or is incorrect.
- Your email address has changed and needs to be updated.
- A password reset may be required after your email address has been updated.
T: 1800 067 066