There are several reasons why a payment may not have been successful, including:
- Insufficient funds available in your account.
- Your card has expired.
- Your bank has issued you a replacement card.
- The payment was declined by your bank or card provider.
- Your PayPal authorisation is no longer active.
- Your Direct Debit details have changed or are no longer valid.
If a payment cannot be processed, we may contact you to update your payment details and keep your VIP Membership active. As a VIP member, you will also receive an automated email advising you if there is an issue with your monthly VIP membership payment.
If you have multiple valid payment methods saved to your online account, another payment method may be used to process your VIP Membership payment and become your default payment method.
You can update your payment details at any time by logging in to your online account or contacting us.
T: 1800 067 066