Refunds are only available for open lotteries. Tickets for the Mater Prize Home or Cars for Cancer lotteries cannot be refunded once ticket sales have closed.
Under Australian consumer law, Mater Lotteries is not required to refund tickets due to 'change of mind' decisions. Refunds for administrative errors will be considered individually.
Mater supports the Responsible Gambling Policy and allows purchasers to self-exclude and request refunds if they exceed their financial limits.
Refunds will be processed to the original payment method within 5-7 business days.
All refund requests must come from the original account holder.
T: 1800 067 066
E: lotteries@mater.org.au
W: materlotteries.com.au