If you're having trouble creating an online account, activating your account for the first time, or logging in, there are a few common reasons why access may not be working.
VPN or Overseas Access
Our website uses security controls to help protect supporter information and prevent fraudulent activity.
If you are using a VPN (Virtual Private Network), you may be unable to create an account or log in.
Some overseas IP addresses or regions may also be blocked as part of these security measures.
What to do
Turn off your VPN and try again.
Once you have successfully logged in, you can usually turn your VPN back on.
If you are overseas and continue to experience issues, please contact our team for assistance.
Your Account May Be Locked
For security reasons, your account may be temporarily locked after multiple unsuccessful login attempts, such as entering an incorrect password several times.
Your Email Address Is Not Linked to Your Account
If your email address is not recognised, it may be because:
An email address has never been added to your Mater Lotteries account.
Your email address has changed and needs to be updated in our system.
A password reset may be required following an email address update.
Need More Help?
If you're unable to access your account, please contact our Supporter Care team and we'll be happy to assist.
1800 067 066
lotteries@mater.org.au
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