General
My Online Account
- Logging in with a VPN
- Why can't I log in?
- Can my online account be in joint names?
- How do I access my online account?
- How do I reset my online account password?
- How do I unlock my online account?
VIP Membership
Draw Information
Payment Information
- Can I change my monthly VIP membership charge date?
- Can I pay by Direct Debit?
- Do you accept PayPal?
- How do I request a refund?
- How do I update my payment details?
- How do Mater Lottery ticket charges appear on my PayPal Account or Credit/Debit card statement?
Prize Information
Ticket Information
- Can I choose my own ticket numbers?
- Can I purchase gift tickets?
- How do I remove items from my online shopping cart?
- I don't live in Queensland; can I still buy a ticket?
- Where are my tickets?
- Why are my ticket numbers higher than the maximum allowed to be sold?
General Information
- Can I chat online with Mater Lotteries?
- How can I be removed from your marketing or promotional lists?
- How do I close my online account?
- How do I update my personal contact details?
- How safe are my personal details?
- Why am I receiving emails from you called (Ads) to my inbox?