General
My Online Account
- Can my online account be in joint names?
- How do I access my online account?
- How do I reset my online account password?
- How do I unlock my online account?
- Logging in with a VPN
- Why am not getting any e-mail notifications from you?
VIP Membership
- Changes to Your Mater Prize Home VIP Membership
- How do I join up as a VIP Member?
- Changing VIP Monthly Membership Amount
- How do I cancel my VIP Membership?
- What is the Mater Lotteries VIP Membership?
- What is the VIP membership draw eligibility?
Draw Information
Payment Information
- How many cards can I add to my online account?
- What payment methods do you accept?
- Can I use PayPal for my VIP membership?
- Using PayPal on my account
- How do I update my payment details?
- What happens if I remove my credit card?
Prize Information
Ticket Information
- Can I choose my own ticket numbers?
- Can I purchase gift tickets?
- How do I remove items from my online shopping cart?
- Where are my tickets?
- Why are my ticket numbers higher than the maximum allowed to be sold?
- Why can’t I buy tickets in the Mater Prize Home Lottery?
General Information
About Us
Terms, Conditions and Legal Info
- What states are eligible to enter Mater Lotteries?
- Can South Australian (SA) residents purchase tickets in Mater Lotteries?
- Can Western Australian (WA) residents purchase tickets in Mater Lotteries?
- Can Tasmanian (TAS) and Northern Territory (NT) residents purchase tickets in Mater Lotteries?
- Can I have a brochure posted to me?
- Are my lottery tickets tax deductible?