General
Getting Started
- How do I access my online account?
- How do I unlock my account?
- I have forgotten my password
- Why can't I log in with my email address?
- How can I download the Mater Lotteries App for Android?
- How do I download the Mater Lotteries App?
My Account
VIP Club
- How do I cancel my VIP Club subscription?
- How do I join the Mater Lotteries VIP Club?
- How many Mater Cars for Cancer VIP draws are there?
- What are the VIP Club draws and prizes?
- What is the Mater Lotteries VIP Club?
- What is the VIP Club draw eligibility?
Payment Information
- How do I update my payment details?
- What happens if I remove my credit card?
- Can I pay by Direct Debit?
- Do you accept PayPal?
- How do Mater ticket charges appear on my credit/debit card statement?
- What payment methods do you accept?
Ticket Information
- Where are my tickets?
- Will my paper tickets be posted to me?
- Are my lottery tickets tax deductible?
- Can I choose my own ticket numbers?
- Can I purchase gift tickets?
- How do I remove items from my online shopping cart?
Prize Information
- Can I download the Mater Cars for Cancer brochure?
- Can I download the Mater Prize Home brochure?
- If I win a Mater Cars for Cancer lottery, what costs do you cover?
- If I win a Mater Prize Home, what costs do you cover?
- What are the Cars for Cancer multiple ticket bonus draws?
- What are the Mater Prize Home book buyer prizes?
Draw Information
- Are my odds of winning better if I live in Queensland?
- How is the draw conducted?
- How many Mater Cars for Cancer lotteries are there?
- How many Mater Prize Home Lotteries are there?
- How will I know if I am a winner?
- What are my odds of winning a prize?