General

Getting Started

• How do I unlock my account?
• I have forgotten my password
• Can I chat online with Mater Lotteries?
• How can I download the Mater Lotteries App for Android?
• How do I access my online account?
• How do I download the Mater Lotteries App?

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My Account

• Can I change my monthly VIP membership charge date?
• Can my online account be in joint names?
• How can I be removed from your marketing or promotional lists?
• How do I update my personal contact details?
• Why am I not receiving notification emails?
• Why do you need my date of birth?

VIP Club

• Can I upgrade or downgrade my VIP Membership?
• How do I cancel my VIP Membership?
• Joining up as a VIP member?
• What are the VIP draws and prizes?
• What is the Mater Lotteries VIP program?
• What is the VIP membership draw eligibility?

Payment Information

• How do I update my payment details?
• What happens if I remove my credit card?
• Can I pay by Direct Debit?
• Do you accept PayPal?
• How do Mater ticket charges appear on my credit/debit card statement?
• What payment methods do you accept?

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Ticket Information

• Can I choose my own ticket numbers?
• Can I purchase gift tickets?
• How do I remove items from my online shopping cart?
• I don't live in Queensland; can I still buy a ticket?
• What are Drawn Tickets?
• Where are my tickets?

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Prize Information

• Can I download the Mater Prize Home brochure?
• Can I download a Mater Cars for Cancer brochure?
• Cars for Cancer Draw 104 - 3 chances to win with multiple draws
• If I win a Mater Cars for Cancer lottery, what costs do you cover?
• If I win a Mater Prize Home, what costs do you cover?
• What are the Cars for Cancer multiple ticket bonus draws?

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Draw Information

• Are my odds of winning better if I live in Queensland?
• How is the draw conducted?
• How many Mater Cars for Cancer lotteries are there?
• How will I know if I am a winner?
• What are my odds of winning a prize?
• What are the Mater Prize Home lottery draw dates?

About Us

• Can I donate to Mater Foundation?
• Do you sell tickets by door to door sales?
• How do I find out more about Mater and the Lotteries?
• Where does the money go from Mater Lotteries?

Terms, Conditions and Legal Info

• Can I visit the Mater Prize Home?
• Can I have a brochure posted to me?
• Cars for Cancer Lotteries - Terms and Conditions
• Mater Prize Home Lotteries - Terms and Conditions
• I live overseas but would like to buy a ticket - can I do this?
• Are my lottery tickets tax deductible?