General
My Online Account
- How do I access my online account?
- How do I close my online account?
- How do I reset my online account password?
- How do I unlock my online account?
- Logging in with a VPN
- Mater Lotteries App
VIP Membership
- How do I join up as a VIP Member?
- What is the Mater Lotteries VIP Membership?
- What Prizes Can VIP Members Win?
- Changes to Your Mater Prize Home VIP Membership
- Changing VIP Monthly Membership Amount
- How do I cancel my VIP Membership?
Draw Information
Payment Information
- What payment methods do you accept?
- How do I update my payment details?
- How many cards can I add to my online account?
- What happens if I remove my credit card?
- What happens if I add more than one credit card to my online account?
- Why does my card number look different when I pay with Apple Pay or Google Pay?
Prize Information
Ticket Information
- Can I choose my own ticket numbers?
- Can I purchase gift tickets?
- How do I remove items from my online shopping cart?
- What are the Mater Prize Home book buyer prizes?
- Where are my tickets?
- Why are my ticket numbers higher than the maximum allowed to be sold?
General Information
About Us
Terms, Conditions and Legal Info
- What states are eligible to enter Mater Lotteries?
- I live in WA - are my VIP tickets eligible?
- Can South Australian (SA) residents purchase tickets in Mater Lotteries?
- Can Western Australian (WA) residents purchase tickets in Mater Lotteries?
- Can Tasmanian (TAS) and Northern Territory (NT) residents purchase tickets in Mater Lotteries?
- Can I have a brochure posted to me?