General
My Online Account
- Can my online account be in joint names?
- How do I access my online account?
- How do I reset my online account password?
- How do I unlock my online account?
- Logging in with a VPN
- Why am not getting any e-mail notifications from you?
VIP Membership
Draw Information
Payment Information
- What payment methods do you accept?
- Can I use PayPal for my VIP membership?
- Using PayPal on my account
- How do I update my payment details?
- What happens if I remove my credit card?
- How many cards can I add to my online account?
Prize Information
Ticket Information
- Why can’t I buy tickets in the Mater Prize Home Lottery?
- Can I choose my own ticket numbers?
- Can I purchase gift tickets?
- How do I remove items from my online shopping cart?
- Where are my tickets?
- Why are my ticket numbers higher than the maximum allowed to be sold?